Privacy Policy

Privacy Policy



    1. Snapfile’s commitment to maintaining your privacy



Snapfile’s Privacy Statement has been created because we value our users and recognise their right to keep personal information private. This statement discloses our information gathering and dissemination practices for Snapfile.



    1. Collecting information on Snapfile visitors



Snapfile collects information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information. Snapfile utilises this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. This aggregated information may be shared with Snapfile partners to provide them with an overview of how Snapfile visitors use the site. This is done for the purposes of providing you with a more efficient site.


IP Addresses


Snapfile’s web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.


Cookies & Applets


Snapfile uses cookies to provide you with a better experience. These cookies and allow us to increase your security by storing your section ID and a way of monitoring single user access.


This aggregate, non-personal information is collated and provided to Snapfile to assist in analysing the usage of the site.



    1. Collecting information on Snapfile Registered members



As part of registering with Snapfile, we collect personal information about you in order for you to take full advantage of Snapfile’s services. To do this it may be necessary for you to provide additional information to Snapfile as detailed below.


Registration is completely optional. However, registration for Snapfile services allows you to take advantage of more of the tools and resources to assist you with any documents you may require. Registration includes submitting your name and email address. Any further information you add such as addresses are stored by you and not used.



    1. Credit Card Details



Snapfile does not store credit card details. We use Braintree Payments gateway (Paypal) as an authorised service who hold any information relating to card payments.



    1. Email communications from Snapfile



Snapfile may also provide you with selected information about our documents and website changes via a shared document. This free service is sent to registered users. Snapfile may also make you aware of additional products and services which form part of your relationship with business users.



    1. Storage & Security of Personal Information



Snapfile takes all reasonable steps to ensure the security of our system. Snapfile allows you to access your information at any time to keep it accurate and up to date. Any information which we hold for you is stored on secure servers that are protected in controlled facilities.


In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Snapfile. However, Snapfile will not be held responsible for events arising from unauthorised access of your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Snapfile site.



    1. Access to Your Information



Unless you become a registered Snapfile user, Snapfile does not collect information that identifies you personally. If however, you become a Snapfile registered user, you are able to change and update your registered profile at any time. Should you require assistance with updating your account or removing your details from the site, this can be by contacting support or deleting your account yourself. If you choose to delete your account all stored information is removed from our servers



    1. Snapfile Partners & Advertisers



Snapfile provides links and passes to third party sites. The use of your information by these third party sites is not within the control of Snapfile and we cannot accept responsibility for the conduct of these companies.



    1. Feedback



Snapfile welcomes ideas and feedback about all aspects of the site. Snapfile stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with Snapfile partners either in aggregate form or with specific identifying characteristics removed.


In some instances you may provide comments to us regarding our services. These comments may be displayed on our website to other users, if you do not wish for your comments to be displayed please create a support ticket and advise us that you do not wish your comments to appear.



    1. Privacy & Site Changes



From time to time, Snapfile may review and update its privacy statement. Revised versions will be updated on the website.